Return & Refund Policy

Eligibility for Returns

• Returns are accepted within 14 days of delivery
• Items must be returned in original condition, unused, undamaged, and in original packaging
• Custom-made, commissioned, or personalized artworks are non-refundable and non-returnable

Return Shipping

• Return shipping costs are the responsibility of the customer
• We strongly recommend using a professional courier with proper packaging and insurance
• The customer is fully responsible for the artwork until it safely arrives back at our location
• Any damage during return shipping will make the item ineligible for a refund

Restocking Fee

All approved returns are subject to a 20% restocking fee, which covers handling, inspection, and administrative costs.

The restocking fee will be deducted from the total refund amount.

Refund Process

• Once the returned item is received and inspected, we will notify you of approval or rejection
• If approved, refunds are processed to the original payment method
• Refunds are issued within 7–10 business days
• Original shipping costs and restocking fees are non-refundable

Non-Refundable Items

• Custom or made-to-order artworks
• Items damaged due to improper return packaging
• Items returned without prior authorization

How to Request a Return

To initiate a return, please contact us at:

• Your order number
• Photos of the item
• Reason for the return